Privacy Policy

1. Information we handle

Depending on how you interact with Sizmo, we may handle:

• Enquiries and trial requests: your name, business name, email address, phone number if provided, the service you are interested in, and the details you choose to include in your request.
• Accounts and support: account and contact details, preferences, service configuration, support messages, and records of your interactions with Sizmo.
• Payments: subscription or invoice details and transaction status or reference. Payment credentials are entered with the payment provider shown at checkout; do not send card details by email or in an enquiry.
• Technical information: basic visit and security records such as IP address, browser or device details, pages requested, and the date and time of a request. Essential cookies or similar technologies may support site functionality and security.

Please provide only information relevant to your request. Do not submit passwords, payment-card numbers, government identification numbers, health information, or confidential information about another person through an enquiry form or email.

2. How and why we use it

We use personal information to respond to you, assess and scope a service you request, create and administer an account, provide support, process billing, protect our services, and meet legal obligations. We use information for the purpose explained when it is collected and rely on the applicable legal grounds, such as steps you request before entering a service agreement, performing that agreement, our legitimate interests where permitted by law, your consent where required, or compliance with a legal obligation.

We send promotional messages only where permitted and, when required, after a separate choice to receive them. Marketing is not a condition of requesting a service. You can opt out through the message or by contacting us.

3. Information in Sizmo CRM and custom agents

If your business uses Sizmo CRM or a custom agent, your team may enter information about its leads, customers, staff, or other contacts. We handle that information to provide and support the configured service under the applicable service arrangements. Your business is responsible for having an appropriate reason to use that information and for giving its own contacts any required notice. If your information was entered by a Sizmo customer, contact that business first; we will assist it as required by our service arrangements and applicable law.

4. When we share information

We share only what is needed with service providers that help us host and secure the website, operate CRM and form services, send and receive email, provide support, or process payments. We may also disclose information to professional advisers, regulators, courts, or law-enforcement authorities where necessary to meet legal obligations, protect rights, or address a security or fraud issue.

Some service providers may process or store information outside the Philippines. Where information is transferred, we apply the protections required by applicable data-protection law and our service arrangements. We do not sell personal information.

5. Payments

If you purchase a paid service, the checkout will identify the payment provider before you submit payment. That provider handles your payment credentials under its own privacy terms. Sizmo receives the information needed to administer the service and keep business records, such as payment status, amount, date, and a transaction reference. Never email payment-card details to Sizmo.

6. How long we keep information

• Enquiries that do not become an account: up to 24 months after the last meaningful communication, then deleted or anonymized unless a legal obligation, dispute, or claim requires longer retention.
• Service account information: while the account is active and for up to 90 days after closure to support account closure and transition, then deleted or anonymized from active service systems, except records retained for legal, accounting, security, or dispute-resolution purposes.
• Security and website logs: up to 90 days, unless a specific incident requires preservation for investigation or legal purposes.
• Marketing choices: until you unsubscribe or withdraw consent. We may keep a limited suppression record so we can honor that choice.

7. Security

We use reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure. No internet transmission or storage system can be guaranteed completely secure. If a personal data breach requires notification under applicable law, we will notify affected individuals and the National Privacy Commission as required.

8. Your choices and privacy rights

Subject to applicable law and its conditions, you may ask to be informed about, access, correct, object to, or request blocking, erasure, or destruction of personal information about you. You may withdraw consent where processing relies on consent and request a copy of information in a portable format where the right applies. Some requests may be limited where information must be retained by law or is needed for a claim or service record.

Send requests to help@mg.sizmo.ai. Include enough information for us to understand and verify your request; do not send sensitive identity documents unless we ask for a suitable verification step. You may also raise a concern with the National Privacy Commission of the Philippines.

9. Cookies and other websites

Essential cookies or similar technologies may be used for basic site operation and security. If optional analytics or advertising technologies are used, we will provide the notice and choice required by law. Sizmo may link to third-party websites or services; their own privacy terms apply to information you provide directly to them.

10. Children

Sizmo services are intended for business use and are not directed to children. If you believe a child has provided personal information to Sizmo, contact us so we can review and address it in accordance with applicable law.

11. Changes to this policy

We may update this policy as our services or data practices change. We will post the updated policy here and revise its effective date. If a change materially affects how we use information already collected, we will provide any notice required by law.